Ohio Valley Meats Custom Order Terms & Conditions
By placing a custom order with Ohio Valley Meats, you agree to the following terms and conditions. Please read this policy carefully before submitting your order.
1. Custom Order Process
• All custom orders must be submitted through our Custom Order Form.
• Customers are required to provide accurate information regarding:
• Desired Pickup Date
• Product Selection
• Quantity (in Pounds)
• Cut Preferences
• Special Instructions (if applicable)
• Once your order is submitted, we will provide you with a detailed quote via email.
2. Pricing & Weight-Based Charges
• All product pricing is calculated by weight, not per item.
• The quoted price is an estimate and may vary slightly based on the final processed weight of your order.
• While we aim to be as accurate as possible, your final total may be higher or lower than the initial quote.
• Customers will receive a final invoice reflecting the true weight and cost of their order once processing is complete.
3. Deposit & Payment
• A 25% deposit is required to confirm your order. Orders will not be processed without this deposit.
• Once your deposit is received, your quote will be converted into an official invoice.
• The remaining balance is due at the time of pickup or can be paid online via the invoice email prior to pickup.
• No orders will be released without full payment.
4. Card on File & Unclaimed Orders
• Customers are required to place a valid credit/debit card on file at the time of ordering.
• If your order is not picked up within 7 days of your notification email or phone call, your card will be automatically charged for the remaining balance.
• After this 7-day period, the order will be considered forfeited with no refund available.
• Forfeited orders are not eligible for rescheduling or credit toward future purchases.
5. Pickup & Order Fulfillment
• Customers are responsible for arriving on their scheduled pickup date.
• If you anticipate a delay or need to modify your pickup time, please contact us as soon as possible.
• We will do our best to accommodate reasonable schedule changes, but extended delays may result in forfeiture of the order as outlined above.
6. Cancellations & Refunds
• Custom orders are non-refundable once the deposit has been made.
• If you need to cancel or modify your order, please contact us immediately. While we will make every effort to accommodate changes, we cannot guarantee adjustments after processing has begun.
• Deposits are only refundable if Ohio Valley Meats is unable to fulfill your order due to unforeseen circumstances.
7. Customer Responsibilities
By placing a custom order, you agree to:
• Provide accurate information on your order form.
• Respond promptly to communication regarding your order.
• Fulfill payment obligations as outlined in this policy.
• Pick up your order within the designated timeframe.
8. Contact Information
If you have any questions or concerns about your order, please contact us at:
By submitting your custom order, you acknowledge that you have read, understood, and agree to the terms and conditions outlined above.
Thank you for choosing Ohio Valley Meats!
